Candy Cabinet Support
Browse help by cabinet
Vewlix Support
Coming soon.
Coming soon.
Coming soon.
Coming soon.
Coming soon.
Cause
The exA-Arcadia System cannot get a response from or is not correctly connected to a compatible JVS I/O Board.
Resolution
Ensure that the USB Type A to Type B cable used is a fully wired high quality cable and not a cable built for charging.
Compatible JVS' I/O Boards
| Manufacturer | Models |
|---|---|
| exA-Arcadia |
Type-V
Type-B
|
| IONA |
IONA-JS
IONA-SB
|
| TD-IO | TD-IO |
| Manufacturer | Models |
|---|---|
| Capcom |
NAOMI Converter V2
Service button is implemented over all players due to Capcom's original design.
|
| Konami | Windy 2 I/O |
| Namco |
Cyber Lead V2
NAJV2
|
| River Service | 081202 JAMMA IO |
| Sega |
838-13638 Rev A/B
837-13551
837-14572
837-15257
|
| Taito |
JVS IO K91X1147A
K91X1097B
K91X1097C
|
*These models are not compatible with the JVS protocol.
Troubleshooting for multiple cabinet configurations
All linked cabinets must be turned on simultaneously with the exA-Arcadia System.
The exA-Arcadia system boots quickly. All cabinets and correspending I/O Boards must provide a response to the system during initialization or an I/O Error message will be displayed. It is highly recommended to only install JVS' I/O Boards for multiple cabinet installations. Standard JVS I/O Boards do not robustly support linked cabinets.
*Note that for older system models using standard JVS I/O Boards, the maximum supported length of USB cables is 5 meters between daisy chained I/O Boards. On newer system models using JVS' I/O Boards, the maximum supported length of USB cables is 30 meters between daisy chained I/O Boards.
Noir/Blanc Support
Coming soon.
Coming soon.
Coming soon.
Coming soon.
Coming soon.
Cause
The exA-Arcadia System cannot get a response from or is not correctly connected to a compatible JVS I/O Board.
Resolution
Ensure that the USB Type A to Type B cable used is a fully wired high quality cable and not a cable built for charging.
Compatible JVS' I/O Boards
| Manufacturer | Models |
|---|---|
| exA-Arcadia |
Type-V
Type-B
|
| IONA |
IONA-JS
IONA-SB
|
| TD-IO | TD-IO |
| Manufacturer | Models |
|---|---|
| Capcom |
NAOMI Converter V2
Service button is implemented over all players due to Capcom's original design.
|
| Konami | Windy 2 I/O |
| Namco |
Cyber Lead V2
NAJV2
|
| River Service | 081202 JAMMA IO |
| Sega |
838-13638 Rev A/B
837-13551
837-14572
837-15257
|
| Taito |
JVS IO K91X1147A
K91X1097B
K91X1097C
|
*These models are not compatible with the JVS protocol.
Troubleshooting for multiple cabinet configurations
All linked cabinets must be turned on simultaneously with the exA-Arcadia System.
The exA-Arcadia system boots quickly. All cabinets and correspending I/O Boards must provide a response to the system during initialization or an I/O Error message will be displayed. It is highly recommended to only install JVS' I/O Boards for multiple cabinet installations. Standard JVS I/O Boards do not robustly support linked cabinets.
*Note that for older system models using standard JVS I/O Boards, the maximum supported length of USB cables is 5 meters between daisy chained I/O Boards. On newer system models using JVS' I/O Boards, the maximum supported length of USB cables is 30 meters between daisy chained I/O Boards.
Grigio Support
Coming soon.
Lindbergh Support
Coming soon.
Coming soon.
Coming soon.
Coming soon.
Cause
The exA-Arcadia System cannot get a response from or is not correctly connected to a compatible JVS I/O Board.
Resolution
Ensure that the USB Type A to Type B cable used is a fully wired high quality cable and not a cable built for charging.
Compatible JVS' I/O Boards
| Manufacturer | Models |
|---|---|
| exA-Arcadia |
Type-V
Type-B
|
| IONA |
IONA-JS
IONA-SB
|
| TD-IO | TD-IO |
| Manufacturer | Models |
|---|---|
| Capcom |
NAOMI Converter V2
Service button is implemented over all players due to Capcom's original design.
|
| Konami | Windy 2 I/O |
| Namco |
Cyber Lead V2
NAJV2
|
| River Service | 081202 JAMMA IO |
| Sega |
838-13638 Rev A/B
837-13551
837-14572
837-15257
|
| Taito |
JVS IO K91X1147A
K91X1097B
K91X1097C
|
*These models are not compatible with the JVS protocol.
Troubleshooting for multiple cabinet configurations
All linked cabinets must be turned on simultaneously with the exA-Arcadia System.
The exA-Arcadia system boots quickly. All cabinets and correspending I/O Boards must provide a response to the system during initialization or an I/O Error message will be displayed. It is highly recommended to only install JVS' I/O Boards for multiple cabinet installations. Standard JVS I/O Boards do not robustly support linked cabinets.
*Note that for older system models using standard JVS I/O Boards, the maximum supported length of USB cables is 5 meters between daisy chained I/O Boards. On newer system models using JVS' I/O Boards, the maximum supported length of USB cables is 30 meters between daisy chained I/O Boards.
APM3 Support
Coming soon.
Coming soon.
Coming soon.
Cause
The exA-Arcadia System cannot get a response from or is not correctly connected to a compatible JVS I/O Board.
Resolution
Ensure that the USB Type A to Type B cable used is a fully wired high quality cable and not a cable built for charging.
Compatible JVS' I/O Boards
| Manufacturer | Models |
|---|---|
| exA-Arcadia |
Type-V
Type-B
|
| IONA |
IONA-JS
IONA-SB
|
| TD-IO | TD-IO |
| Manufacturer | Models |
|---|---|
| Capcom |
NAOMI Converter V2
Service button is implemented over all players due to Capcom's original design.
|
| Konami | Windy 2 I/O |
| Namco |
Cyber Lead V2
NAJV2
|
| River Service | 081202 JAMMA IO |
| Sega |
838-13638 Rev A/B
837-13551
837-14572
837-15257
|
| Taito |
JVS IO K91X1147A
K91X1097B
K91X1097C
|
*These models are not compatible with the JVS protocol.
Troubleshooting for multiple cabinet configurations
All linked cabinets must be turned on simultaneously with the exA-Arcadia System.
The exA-Arcadia system boots quickly. All cabinets and correspending I/O Boards must provide a response to the system during initialization or an I/O Error message will be displayed. It is highly recommended to only install JVS' I/O Boards for multiple cabinet installations. Standard JVS I/O Boards do not robustly support linked cabinets.
*Note that for older system models using standard JVS I/O Boards, the maximum supported length of USB cables is 5 meters between daisy chained I/O Boards. On newer system models using JVS' I/O Boards, the maximum supported length of USB cables is 30 meters between daisy chained I/O Boards.
CRT Cabinet Support
Coming soon.
Coming soon.
Cause
The exA-Arcadia System cannot get a response from or is not correctly connected to a compatible JVS I/O Board.
Resolution
Ensure that the USB Type A to Type B cable used is a fully wired high quality cable and not a cable built for charging.
Compatible JVS' I/O Boards
| Manufacturer | Models |
|---|---|
| exA-Arcadia |
Type-V
Type-B
|
| IONA |
IONA-JS
IONA-SB
|
| TD-IO | TD-IO |
| Manufacturer | Models |
|---|---|
| Capcom |
NAOMI Converter V2
Service button is implemented over all players due to Capcom's original design.
|
| Konami | Windy 2 I/O |
| Namco |
Cyber Lead V2
NAJV2
|
| River Service | 081202 JAMMA IO |
| Sega |
838-13638 Rev A/B
837-13551
837-14572
837-15257
|
| Taito |
JVS IO K91X1147A
K91X1097B
K91X1097C
|
*These models are not compatible with the JVS protocol.
Troubleshooting for multiple cabinet configurations
All linked cabinets must be turned on simultaneously with the exA-Arcadia System.
The exA-Arcadia system boots quickly. All cabinets and correspending I/O Boards must provide a response to the system during initialization or an I/O Error message will be displayed. It is highly recommended to only install JVS' I/O Boards for multiple cabinet installations. Standard JVS I/O Boards do not robustly support linked cabinets.
*Note that for older system models using standard JVS I/O Boards, the maximum supported length of USB cables is 5 meters between daisy chained I/O Boards. On newer system models using JVS' I/O Boards, the maximum supported length of USB cables is 30 meters between daisy chained I/O Boards.
Still having issues?
Get in touch with our customer support team for more help. Provide the serial # for each product in your request for the quickest service.
Contact Support